Política de reembolso

Returns

You have 3 days from the date you received your order to exchange or return your order for a full refund.

Returns and exchanges postmarked within 3 days of initial delivery will be credited to the original form of payment or exchanged for another size. After 3 days no returns or exchanges will be accepted. 

Original shipping charges and any duties and taxes you paid for your parcel are non-refundable.

Returned and exchanged items must be in their original unused shoebox in original condition or the return or exchange will be denied. The returned merchandise must be free from wear, stains, odor or any condition that would prevent the item from being sold as new. 

All shoes should be test-driven on a rug or carpeting because we will not accept shoes returned with worn soles. Returns and exchanges that do not meet our policy will not be accepted and will be sent back to the customer. For returns that are accepted, there is a flat restocking fee of $50.

Please contact our customer service by emailing cordobesboot@gmail.com if you have any further questions.

 

Please allow up to 10 business days for your return to be processed once it’s received at our warehouse. Cordobes does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Cordobes. Risk of loss and title for goods purchased from Cordobes pass to you upon delivery of goods to the carrier. You are responsible for filing any claims with your carrier for any lost or damaged shipments. Use your preferred carrier at your own cost, mailing return items to: